Jr. CX Artificial Intelligence Project Manager

Founded in 2012, Obilet.com is a leading travel and tourism platform offering comprehensive services, including bus, flight, and ferry ticketing, along with hotel bookings and car rentals.

As the undisputed market leader in Turkey across both B2B and B2C segments, the platform supports bus carriers with its best-in-class SaaS Inventory Management System (IMS), attracts 25 million monthly visitors, and boasts 15 million app downloads.

Projected to mediate over 50 million transactions in 2025, Obilet is expanding internationally to become one of the largest global players in the travel tech industry.

Main responsibilities will include:

• Ensuring AI integrations with CRM systems, call center software, and digital platforms

• Analyzing customer interaction data (call center records, chatbot logs, survey data, social media comments, etc.) to build models

• Leading the implementation of AI solutions such as chatbots and virtual assistants, collaborating closely with technical teams for integrations

• Designing AI - human interactions (triggers, routing rules, confidence thresholds) aligned with brand voice, privacy, and ethical standards

• Analyzing customer journeys in line with CX strategies and creating improvement opportunities using AI

• Collaborating with business and technology teams to translate CX goals into technical solutions

• Measuring and reporting the impact of AI applications (chatbots, recommendation systems, sentiment analysis, etc.) on customer interactions

• Continuously testing and refining AI tools using real customer data, quickly resolving issues to ensure smooth operations

• Managing relationships with AI vendors, consultants, and external partners to maximize value from collaborations

• Analyzing the contribution of AI solutions to CX KPIs such as self-service rate, automation success, resolution time, customer experience scores

To be successful in this role, you need to have:

• BS degree in Industrial Engineering departments

• Min. 1 year of previous experience with customer experince projects are nice to have

• Previous experience with AI projects, hackathons, or personal AI experiments is a strong plus

• Strong command of English to effectively follow technical literature

• Strong sense of analytical thinking, detail-oriented and eager to learn

• Strong problem solving, critical thinking skills

• Comfortable working in a dynamic, constantly changing atmosphere and prioritizing work appropriately

What we offer:

🏠 Hybrid Working: We work hybrid, but our offices are always open for us

🎂 Birthday Leave: In the month of our birthday, we can take a day off on any day we choose

📅 Flexible Working Hours: On the days we come to the office, we set our own start time with our flexible working model

🎉 Happy Hours & Company Events: With our New Year’s Event, #obiletfest and Happy Hours, we not only strive for success but also have a lot of fun along the way

📚 Self-Development: Your growth is our focus, with access to online learning platforms like Udemy and various training programs designed to support your professional development

🌟 Best-in-class Teammates: We are all the best in our fields and we are confident about it

🤠 No Dress Code: We have no dress code. We can set the trend in our office with our style

☕ Free Snacks & Drinks: Surprise breakfasts, desserts and fruits might be waiting for us in our office

✨ Health Insurance: We are by your side with our health insurance whenever you need it.