Assistant Planning Specialist

Job description, founded in 2012, is an end-to-end ticketing platform listing hundreds of bus operators, airlines and ferry companies. Obilet also provides bus operators its best-in-class Inventory Management System (IMS) as a SaaS.

Obilet is the indisputable market leader in Turkey both in B2B and B2C segments with 400+ bus carriers using its IMS software, 20 million visitors per month, and 10 million app downloads.

Obilet is projected to sell more than 30 million tickets annually in 2022, making it one of the top-3 bus ticketing platforms in the world. Obilet also set its vision to be the one-stop-shop for whole needs of users regarding the tourism and travel products by expanding its category offerings with the addition of hotel booking and car rental services. Moreover, Obilet launched its international expansion in H2 2022, by when it will have one of the largest, if not the most, coverage of markets globally.

We are looking for a "Planning Assistant Specialist” for our Customer Experience Team. If you want to join as a part of our ongoing success story, apply now!

Main responsibilities will include:

  • Prepare resource and shift planning for Inbound, Outbound and Back Office teams
  • Perform productivity and production calculations
  • Measure and report customer representative and team-based performance metrics
  • Prepare the reports at the right time, present them to the management teams in the best way
  • Ensure root cause analysis with customer satisfaction measurements and CRM applications, take part in development projects created after the analysis

Job requirements

To be successful in this role, you need to have:

  • Bachelors Degree in Engineering or Statistics departments
  • Eager to work in Planning in the Call Center team
  • Preferably good command of English
  • Researcher and open to innovations
  • Advanced knowledge of MS Office applications, especially Macro features in MS Excel
  • Analytical thinking, organizational and planning skills
  • Disciplined, detailer and high business follow-up
  • Able to adapt to a dynamic work environment

What we offer:

  • Competitive salary and perks
  • Best-in-class teammates
  • A culture of continuous development
  • No dress code
  • Flexible working hours
  • Free Snacks & Drinks